Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of this website and any order you place through it. They are between you and NIRSHA ENTERPRISE ("Nirsha", "we", "us", "our").

Please read them together with our Privacy Policy, which explains how we handle personal data.

2. Acceptance of Terms

By browsing this website, creating or using an account, or placing an order, you agree to these Terms. If you do not agree with them, please do not use the website or place an order.

We may update these Terms from time to time. The version published on this page at the moment you place an order is the version that applies to that order.

3. Eligibility to Use the Website

You may use this website and place orders if you are legally capable of entering into a binding contract under the law that applies to you. If you are placing an order on behalf of a business, you confirm that you are authorised to do so.

4. Accounts

Orders can currently be placed as a guest; self-service account registration is not offered on this website at present. Where an account does exist for you, you are responsible for keeping its login details confidential and for activity carried out through it. Please tell us promptly if you believe your account has been used without your permission.

You agree that the information you give us — name, contact details, billing and delivery address — is accurate and kept up to date.

5. Product Information

We aim to describe our products accurately. Photographs and illustrations are indicative: packaging, garnish and styling shown in an image may differ from what is supplied.

Natural food products vary. Dry fruits, sweets, chocolates and similar items can differ in appearance, colour, shape, size, texture and moisture between batches and seasons. Variation of that kind is normal and is not, by itself, a defect.

This clause describes natural variation only. It does not limit your rights where a product is damaged, defective, not as described, or otherwise not of the quality you are entitled to expect.

6. Pricing

Prices are those shown on the product page at the time you place your order, in the currency displayed on the website. The total you pay is the amount shown at checkout before you confirm, including any delivery charge and any taxes that apply to your order.

We may change prices, run promotions and end them, at any time before you place an order. A change does not affect an order we have already accepted.

Occasionally a product may be listed at an incorrect price because of a genuine error. Where the error is obvious and could reasonably have been recognised as a mistake, we may cancel the affected order and refund any amount paid, rather than supply at the wrong price. We will tell you before doing so, and you may reorder at the correct price.

7. Product Availability

All orders are subject to stock availability. Listing a product does not guarantee that it is in stock. If an item becomes unavailable after you order, we will contact you to offer a replacement, a partial fulfilment, or a refund of the amount paid for that item.

8. Orders

Placing an order is an offer to buy. Our acknowledgement of your order — the on-screen confirmation and the confirmation email — confirms that we have received it, and does not by itself mean we have accepted it.

A contract is formed when we confirm that your order has been accepted, or when we dispatch it, whichever happens first. We may decline or cancel an order before that point where:

• the item is unavailable;
• payment is not received, fails, or is reversed;
• the delivery address is outside the areas we serve;
• we could not verify the details you gave;
• we reasonably believe the order is fraudulent or abusive.

If we cancel an order for which you have already paid, we will refund the amount paid for the cancelled items.

9. Payments

The payment methods available to you are shown at checkout. Payments are handled by our third-party payment provider; we do not receive or store your full card details. See our Privacy Policy for how payment data is handled.

Your order will be processed once payment is confirmed. If a payment is declined, reversed or charged back, we may hold, cancel or recover the order.

10. Shipping and Delivery

Delivery options, charges and the areas we currently serve are shown at checkout. Please check that your delivery address and contact number are complete and correct — we cannot be responsible for a delay or failed delivery caused by an address or phone number that is wrong or incomplete.

Any delivery timeframe we give is an estimate, not a guaranteed date, unless we have expressly agreed otherwise in writing. Deliveries can be delayed by events outside our reasonable control, including weather, transport disruption, strikes and restrictions imposed by authorities — see section 22.

Our Shipping Policy sets out processing times, coverage, charges, tracking and what happens when a delivery is delayed or fails. It applies in addition to this section.

11. Cancellation

If you need to cancel an order, contact us as soon as possible. We can usually cancel an order that has not yet been packed or dispatched, and will refund the amount paid.

Once an order has been dispatched it can no longer be cancelled through this route; please refer to section 12 instead. Nothing in this section removes any cancellation right you have under applicable consumer law.

12. Returns and Refunds

Food and perishable goods cannot always be accepted back once they have left our control, for reasons of hygiene and food safety. That limitation applies to change-of-mind returns of opened or perishable items; it does not remove your statutory rights.

Please contact us promptly, and in any event as soon as reasonably possible after delivery, if:

• you received the wrong item;
• the package or product arrived damaged;
• the product is defective or has a quality problem;
• an item is missing from your order;
• the product is not as described.

To help us assess a claim quickly, we may ask for photographs of the product, the packaging and any batch or best-before markings. Where a claim is accepted, we will offer a replacement, a refund, or another appropriate remedy. Approved refunds are issued to the original payment method unless we agree otherwise.

Our Return & Refund Policy sets out the detailed process, the evidence we may ask for, and how refunds are issued. It applies in addition to this section. Nothing here limits rights you have under applicable consumer law.

13. Product Storage and Use

Please follow the storage instructions, best-before information and any handling guidance shown on the product's packaging. Food that is stored or handled contrary to those instructions may deteriorate, and we cannot accept responsibility for that.

Nothing on this website is medical, dietary or nutritional advice. If you have a health condition or a specific dietary requirement, please consult a qualified professional.

14. Allergens

Some of the products we sell contain, or are handled in facilities that also handle, common allergens — nuts and tree nuts among them, and depending on the product, milk, soy, gluten, sesame or others.

The allergen information printed on the individual product's label and packaging is the authoritative source. If you have an allergy or intolerance, please read the pack before consuming, and contact us before ordering if you need to check something.

15. Intellectual Property

The Nirsha name, logo, brand elements, website content, product photography, graphics, text and layout are owned by us or used with permission, and are protected by applicable intellectual property law.

You may view and print pages from this website for your own personal, non-commercial use. You may not copy, reproduce, republish, distribute, modify or exploit our content commercially without our prior written permission.

16. Acceptable Use

You agree not to:

• use the website for any unlawful or fraudulent purpose;
• place orders using another person's payment details without authority;
• interfere with, disrupt or attempt to gain unauthorised access to the website, its servers or any account;
• upload or transmit malware or any other harmful code;
• scrape, harvest or systematically extract data from the website by automated means, where we have not permitted it;
• misuse discount codes, promotions or the returns process.

17. Reviews and User Content

Product reviews and ratings are enabled on this store. If you submit a review or other content, you confirm it is your own honest opinion and does not infringe anyone's rights or contain unlawful, offensive or misleading material.

You grant us a non-exclusive, royalty-free licence to display, reproduce and adapt that content in connection with the website and our marketing. We may decline to publish, edit or remove content that breaches these Terms, and we may verify whether a review relates to a genuine purchase.

18. Third-Party Services

We rely on third parties — payment providers, delivery partners, hosting and other service providers — to operate this website and fulfil orders. Their own terms and policies govern the services they provide. The website may also link to sites we do not control, and we are not responsible for their content.

19. Promotions and Coupons

Discount codes and promotions are subject to any conditions stated when they are issued, including validity period, minimum order value, eligible products and any restriction to a single use per customer or account.

Unless we state otherwise, a code is non-transferable, has no cash value, and cannot be combined with another offer. We may withdraw a code or cancel an order where a code has been obtained or used fraudulently or in breach of its conditions.

20. Limitation of Liability

We take reasonable care in operating this website and supplying our products. To the extent permitted by applicable law, we are not liable for indirect or consequential loss, loss of profit, or loss arising from your failure to follow the storage, handling or allergen information supplied with a product.

Nothing in these Terms excludes or limits our liability where it cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, for fraud, or under applicable consumer protection law.

21. Indemnity

You agree to indemnify us against reasonable losses, costs and claims arising directly from your breach of these Terms or your unlawful use of the website. This does not apply to the extent the loss results from our own act or omission.

22. Events Outside Reasonable Control

We are not responsible for a delay or failure to perform caused by an event outside our reasonable control, including natural events, fire, flood, epidemic, war, civil unrest, strikes, failure of utilities or telecommunications, transport disruption, and acts or restrictions of government. Where such an event occurs, we will contact you and, where the delay is substantial, offer you the option to cancel and receive a refund for anything not delivered.

23. Suspension and Termination

We may suspend or withdraw access to the website, or to any account, where we reasonably believe there has been fraud, a security risk, or a serious or repeated breach of these Terms. Where it is practical and lawful to do so, we will tell you first.

24. Governing Law and Jurisdiction

These Terms and any dispute arising from them are governed by the laws of India.

Subject to the paragraph below, the courts having jurisdiction over our registered place of business shall have jurisdiction over any dispute.

Nothing in this section takes away any right you have to bring proceedings before a consumer forum or other authority that applicable consumer law entitles you to approach, or to do so in the place that law allows.

25. Consumer Grievance Contact

If something has gone wrong, please contact our customer support team first — most issues are resolved quickly that way. Our contact details, and details of our grievance contact, are published on the Contact page.

26. Changes to These Terms

We may revise these Terms to reflect changes to our products, the website, our processes or the law. The revised version takes effect when published on this page, and the "last updated" date will change. The version in force when you place an order governs that order.

27. Contact

• Email: use the form on our Contact page
• Phone: +91 91849 73392
• Address: H-102, Yogeshwar Hills, near Anand Party Plot, Opposite Yogeshwar Kutir, New Ranip, Kaligam, Ahmedabad, Gujarat, 382470, India
• Support hours: see our Contact page

28. Last Updated

The date this document was last revised is shown at the top of this page.