Privacy Policy

1. Introduction

This Privacy Policy explains how Nirsha collects, uses, shares and protects personal data when you visit this website, place an order, or contact us. It applies to this website and to the customer service we provide through it.

Please read it together with our Terms & Conditions. We may update this policy from time to time; the date at the top of this page shows when it was last revised.

2. Who We Are

This website is operated by NIRSHA ENTERPRISE ("Nirsha", "we", "us", "our"), which sells under the brand name Nirsha.

• Business address: H-102, Yogeshwar Hills, near Anand Party Plot, Opposite Yogeshwar Kutir, New Ranip, Kaligam, Ahmedabad, Gujarat, 382470, India
• Contact: please use the contact form on our Contact page
• Website: this site and the pages within it

Where applicable law requires us to identify a specific contact for privacy matters, those details are given in section 18.

3. Scope of This Policy

This policy covers personal data we handle as a result of your use of this website. It does not cover:

• websites, apps or services operated by other organisations, including any site you reach by following a link from ours;
• the independent practices of payment providers, delivery partners or other third parties, each of whom handles data under their own policies;
• information you choose to share publicly, for example in a product review.

4. Personal Data We May Collect

Depending on how you use the site, we may collect:

• Identity and contact details — name, email address, mobile or telephone number.
• Order and delivery details — billing address, shipping address, the items ordered, order value, order status and order history.
• Customer communications — the content of enquiries you send through our contact form or by email, and our replies.
• Account details — where an account exists for you, the information held against it.
• Payment references — a transaction or reference identifier returned by the payment provider, and whether a payment succeeded or failed.
• Technical information — IP address, browser type and version, device and operating system, and referring pages, where these are collected by the website or its hosting.
• Cookie and similar data — see section 7.
• Review content — if you leave a product review, the name you give, your rating and your comments.

5. How Information Is Collected

• When you place an order — checkout collects the billing, shipping and contact details needed to fulfil it. Our checkout currently allows ordering as a guest.
• When you contact us — through the contact form, by email, by telephone or via messaging.
• When you subscribe — if you sign up for updates, we collect the email address you give.
• When you leave a review — product reviews and ratings are enabled on this store.
• Automatically — through cookies and similar technologies, subject to section 7, and through standard server logs.
• Through an account — where an account exists for you. Self-service account registration is not currently offered on this website; orders can be placed as a guest.

6. Why We Use Personal Data

We use personal data to:

• process, fulfil and deliver your orders;
• take and confirm payment through our payment provider;
• send order-related messages such as confirmations and delivery updates;
• answer questions and provide customer support, including returns and refunds;
• maintain any account held for you;
• detect, investigate and prevent fraud, abuse and security incidents;
• understand and improve how the website is used, where you have allowed analytics cookies;
• send marketing messages where you have asked to receive them, or where applicable law otherwise permits;
• meet our legal, tax, accounting and record-keeping obligations, and to establish, exercise or defend legal claims.

7. Cookies and Similar Technologies

Cookies are small files stored on your device. This website uses them in the following categories:

• Essential — required for the site to work. These keep your cart and session, remember your consent choice, and support security. They are set without consent because the site cannot function without them. WooCommerce sets cart and session cookies of this kind.
• Functional — remember preferences such as wishlist or recently compared items, so features behave as you expect.
• Analytics — help us understand how the site is used, in aggregate.
• Marketing — used to measure and target advertising.

This website presents a consent banner. Analytics, marketing and preference categories are set to denied by default and are only enabled if you choose to allow them. You can change your choice at any time through the consent controls on the site. Your choice is stored in a consent cookie (and in your browser's local storage) so that we do not have to ask on every page.

Our website is built to support Google Analytics 4 and the Meta pixel, gated behind that consent choice. At the time this policy was last updated, no analytics or advertising tag was configured, so no analytics or marketing data was being sent to those services. If we enable them, they will run only within the consent categories you have allowed, and we will update this policy.

Blocking or deleting essential cookies through your browser may stop parts of the site, including checkout, from working.

8. Payment Processing

Payments made through this website are processed by a third-party payment provider. When you pay, you are handed to that provider, or to a form supplied by them, and your payment credentials are submitted directly to them. They act as an independent controller of that data under their own privacy terms.

We receive from them only what we need to complete your order: whether the payment succeeded, the amount, and a transaction reference. The payment methods available to you are shown at checkout.

9. Sharing of Personal Data

We do not sell your personal data. We share it only where there is a reason to, and only to the extent needed:

• Payment providers — to take and verify payment.
• Delivery and logistics partners — the name, address and contact number needed to deliver your order.
• Hosting and IT providers — who operate the servers and software this website runs on.
• Communication and support tools — used to send order emails and to answer enquiries.
• Analytics providers — only within the consent categories you have allowed, and only where such a service is configured.
• Professional advisers — accountants, auditors, insurers and lawyers, where needed.
• Authorities — where we are required to disclose information by law, or to establish, exercise or defend legal claims.
• A successor — if the business or part of it is reorganised or transferred, subject to applicable law.

10. Data Retention

We keep personal data for as long as is reasonably necessary for the purpose it was collected for, including to meet legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

In practice that means order and transaction records are kept for the period required by applicable tax and accounting rules; enquiry correspondence is kept for as long as it is useful for support and any related dispute; and marketing contact details are kept until you unsubscribe or ask us to remove them.

When data is no longer needed, we delete it or remove the details that identify you.

11. Security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure and alteration. These include restricting who can access customer data, using reputable hosting and software, and relying on established payment providers rather than handling card details ourselves.

No website or method of transmission over the internet can be guaranteed to be completely secure, and we cannot promise absolute security. If you believe your data or your account has been compromised, please contact us straight away using the details in section 18.

12. Your Rights

Subject to applicable law, you may be able to ask us to:

• confirm what personal data we hold about you and give you access to it;
• correct information that is inaccurate or incomplete;
• erase personal data, where we are not required to keep it;
• withdraw a consent you previously gave, including your cookie consent, without affecting anything done before you withdrew it;
• raise a grievance about how your personal data has been handled.

These rights are not absolute, and some of them apply only in certain circumstances or only where a particular law applies to you. We may need to verify your identity before acting on a request, and we may need to keep some information where the law requires it. To make a request, use the contact details in section 18.

13. Marketing Communications

We send marketing messages only where you have asked to receive them, or where applicable law otherwise allows it. You can opt out at any time by using the unsubscribe link in the message, or by contacting us. Opting out of marketing does not stop order-related messages such as confirmations and delivery updates, which are part of fulfilling your order.

14. Children's Privacy

This website and store are intended for adults. They are not directed at children, and we do not knowingly collect personal data from a child in circumstances where applicable law requires parental consent that we have not obtained. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps.

15. Third-Party Links

Our website may link to other websites and services that we do not control, including social media profiles and the sites of our partners. We are not responsible for their content or their privacy practices. We encourage you to read the privacy policy of any site you visit from ours.

16. Service Providers and Processing Locations

Some of the providers we rely on — for hosting, email, analytics or payments — may store or process data on infrastructure located outside the country you are in. Where that happens, we take reasonable steps to ensure the provider offers appropriate protection for the data, and any transfer is made subject to applicable law.

17. Changes to This Privacy Policy

We may update this policy to reflect changes to the website, our practices, or legal requirements. The revised version takes effect when it is published on this page, and the "last updated" date will change. Where a change is significant, we will take reasonable steps to bring it to your attention.

18. Privacy and Grievance Contact

For any question about this policy, or to make a request about your personal data, please contact us:

• Email: use the form on our Contact page
• Phone: +91 91849 73392
• Post: H-102, Yogeshwar Hills, near Anand Party Plot, Opposite Yogeshwar Kutir, New Ranip, Kaligam, Ahmedabad, Gujarat, 382470, India

Details of our grievance contact are published on the Contact page. If you are not satisfied with our response, you may be able to escalate the matter to the relevant authority under the law that applies to you.